WHAT TIME DO YOU OPEN?

Skincare should work around your schedule. We are open 8am - 8pm Monday - Sunday in Fig Bar Kitsilano + Fig Bar Main Street.

WHERE ARE YOU LOCATED?

We have two locations. Our permanent Fig Bar Kitsilano is located at 2050 W.4th Avenue in Vancouver. Our Fig Bar Main Street is located at 3570 Main Street in Vancouver.

HOW LONG WILL MY APPOINTMENT TAKE?

Appointment times may vary and we have extended treatment times to accomodate the current health + safety protocols. Please complete your waivers prior to arrival and arrive a few minutes before your booking time.

IF I ARRIVE LATE, CAN I STILL GET MY TREATMENT?

We know that life happens. We’ll always do our best to accommodate you, whether that’s fitting you in (if it doesn’t affect subsequent bookings), keeping you first in line for our next appointment opening, or rescheduling for another time. If you’re running past the starting time of your appointment please reach out to us by calling 604.216.9169 for Fig Bar Main or 604.423.3881 for Fig Bar Kitsilano.

DO YOU TAKE WALK-INS?

We normally welcome walk-ins! But in this 'new normal' please ring ahead and we’ll do our best to squeeze you in. We suggest booking ahead for your visit, so we can make sure you are able to fill in the intake forms in the comfort of your own home.

HOW FAR IN ADVANCE SHOULD I BOOK?

It’s a great idea to book ahead, as we often get busy and want to accommodate your desired time slot. We know that you might prefer to have repeat visits scheduled, so we allow booking ahead up to three months.

HOW CAN I BOOK AN APPOINTMENT?

You can book an appointment easily in our online booking tool, by phone at 604-423-3881 or by email at hello@figface.com. Please be aware that we’ll do our best, but we cannot guarantee we’ll attend to email appointment requests.

CAN I BOOK MORE THAN ONE TREATMENT FOR A SINGLE VISIT?

Of course! We’re all for maximizing time and efficiency. If you have a Fig Facial or Stingers booked, you don’t need to book extra time to receive a Fig Shot. If you’d like to add Stingers to your facial or vice versa, no problem—we’ll start with the facial and follow with the Stingers treatment.

WHAT IS THE CANCELLATION POLICY?

We do require a 4hr cancellation notification. If you do need to cancel and are feeling unwell, please call the Fig Bar Kitsilano at 604.423.3881 or Fig Bar Main at 604.216.9169. Or email hello@figface.com and we will waive the $35 cancellation fee. Thank you for your understanding.

WHEN DOES MY CREDIT CARD GET CHARGED?

We require your credit card details to set up your Fig account and for booking, but you will not be charged until you have received your service.

WHAT FORMS OF PAYMENT DO YOU TAKE?

We accept all major credit cards, debit cards and Apple Pay. Currently, in the new normal, we are not accepting cash payment.

MY FRIENDS WANT TO COME WITH ME. CAN WE BOOK APPOINTMENTS AT THE SAME TIME?

Absolutely! Give us a call and we’ll find a time to fit you all in.

DO I NEED TO TIP?

No. We’re a medical service, so we have a no-tip policy.

ARE CHILDREN ALLOWED?

We like children, we have children, but due to Fig being a medical establishment we cannot accommodate small children in the Fig Bar during treatments. Thank you for your understanding.

DO YOU HAVE PARKING?

Meter parking is available along West 4th and Maple Street. Meter parking is available along Main St.

*additional meter parking is available East and West along 19th and 20th

I RECEIVED A GIFT CARD FOR A FACIAL. CAN I APPLY THE VALUE TO OTHER TREATMENTS INSTEAD?

Yes. If you received a physical gift card, please bring it to our Fig Bar to redeem the value towards a treatment or product. Physical gift cards cannot be used to purchase product online.

I NORMALLY SEE MY DOCTOR/DERMATOLOGIST’S OFFICE FOR COSMETIC INJECTABLE TREATMENTS. HOW IS THIS DIFFERENT?

It’s not! However, we only offer three specific treatments and operate in a beautifully designed space (not your typical doctor’s office). Our Fig Doctors—which include naturopathic, medical doctors and dentists—administer our Stingers treatments, nurses administer our Fig Shots, and our Skin Educators administer facials. They are all highly skilled and deliver best-in-class results and exceptional experiences.

CAN I REQUEST A SPECIFIC SKIN EDUCATOR?

Our thoughtfully curated treatment menu, rigorous training process, and thorough medical charting means you don’t have to wait for a “favourite” therapist. Each of our Doctors and Skin Educators have been highly trained to provide consistent results through our Fig Method of treatment.

WILL I BE TREATED IN A PRIVATE ROOM?

Yes. All of our treatments take place in pods, completely screened rooms where you’ll be able to hear the store’s ambient noise but won’t be overheard. Privacy and discretion is incredibly important to us (you can even pay for your treatment before you leave the pod).

WILL THERE BE ANY DOWNTIME AFTER MY TREATMENT?

None of our treatments require downtime, although there is a chance you may bruise after Stingers.

I’VE NEVER HAD A FACIAL BEFORE. WHICH ONE SHOULD I BOOK?

We love seeing new faces! If it’s your first time getting a facial, please book the Hydrate + Glow or All-In. If your Skin Educator advises an alternative facial after your initial intake, we can easily make the change for you.

DO I HAVE TO TAKE OFF MY MAKEUP OR PREP FOR MY FACIAL?

No special preparation is required—each of our facials start with a double cleanse. Let us know if you would like to leave your eye make up on. However, we recommend avoiding deep exfoliation in the few days leading up to your treatment.

HOW OFTEN SHOULD I GET A FACIAL?

Our facials increase muscle tone and circulation, like a workout for your face. And just like working out, they need to be performed regularly to achieve and maintain long-lasting results. We recommend getting a facial twice a month.

WHAT IF I’VE RECENTLY HAD FILLERS OR A CHEMICAL PEEL?

Please let your Doctor or Skin Educator know prior to your treatment. We recommend waiting two weeks after fillers or chemical peels before having any Fig Facial treatments.

WHAT IS RADIOFREQUENCY?

Radiofrequency is a preventative facial-tightening treatment for sagging or loose skin. Simply put, it creates heat waves that prompt your skin to restructure collagen and elastin, giving you a smoother, tighter appearance.

WHAT IS MICROCURRENT?

Microcurrent is a low-level current that mimics the body’s natural frequencies to lift and tone the muscles of the face. It provides both instant and cumulative firming results and facial contouring effects.

WHAT IS LED LIGHT THERAPY?

LED stands for “light-emitting diode” and is a form of low-level light therapy that penetrates the skin to target different concerns. The wavelength spectrum ranges from 600-1300nm, and treatment with different wavelengths can result in skin rejuvenation, tissue repair, reducing inflammation, killing harmful bacteria, and collagen stimulation.

WHAT IS IONIZED OXYGEN?

Negative ions are invisible charged particles that create positive energy. They’re abundant in nature and are responsible for creating a sense of happiness and well-being. For the skin, negative ions are like a super antioxidant to reinforce collagen, increase circulation, and create smooth, supple skin.

WHAT IS ULTRASOUND?

Ultrasonic literally translates to sound waves beyond the upper limit of human hearing. High-frequency sound waves stimulate collagen (aka the protein that gives skin elasticity and firmness) by working their way deep into your face, past the top layers of the epidermis and facial muscles. This sets off a healing reaction, and your skin gets a mini lift. Ultrasonic technology also breaks down the particles in serums, allowing them to penetrate deeper into skin, along with providing an immediate after-glow due to the temporary boost in circulation.

WHAT IS NANO NEEDLING?

Nano needling infuses vitamins into the skin by creating tiny micro-punctures, leaving the top layer of the skin intact. Creating these micro-punctures elicits a healing response from the body, which stimulates collagen production, tighten pores, smooths texture, and improve the overall appearance of your skin.

WHAT IS XEOMIN®?

Xeomin is an FDA-approved, clinically proven neuromodulator that blocks the release of chemicals that cause muscle contractions. Xeomin is made through a unique manufacturing process that isolates the therapeutic component of the molecule and removes the accessory protein that plays an active role in trea

HOW MANY UNITS OF XEOMIN WILL I NEED?

The number of units needed varies from person to person, but the facial diagram on our Stingers treatment page shows approximate units for each area. In your complimentary consultation prior to treatment, you’ll be able to discuss your personalized plan and units with your Fig Doctor. A $50 no-show fee applies to complimentary consultations.

HOW LONG WILL IT TAKE TO SEE RESULTS?

You may see results in as early as five days. We recommend waiting 10 days for your follow up consultation and touch-up (if needed).

WHAT CAN I DO TO MINIMIZE BRUISING?

Your face is full of veins and capillaries, so bruising may occur after your Stingers treatment. To reduce your chances of bruising, avoid using blood thinners such as aspirin, ibuprofen, fish oil, and vitamin E for one week prior to your treatment. Try to avoid alcohol and caffeine one to two days prior.

HOW LONG WILL THE BRUISING LAST?

If you experience bruising, the severity will depend on the area of injection and can last from three to five days. We include topical arnica and an ice pack to take home—apply them regularly to decrease bruising and downtime. If you start to feel concerned, please call us at 604-423-3881.

HOW LONG WILL THE RESULTS LAST?

Stingers typically last between three to five months. This varies from person to person and depends on the area injected. We recommend treatments every three months.

CAN I GET A FACIAL ON THE SAME DAY AS MY STINGERS?

Yes, if you have your facial first. We’re happy to book Stingers immediately after a facial, but if you have recently had Stingers, we recommend waiting five days before getting a facial treatment. (PS: You can get a Fig Shot at any time!)

WHAT SHOULD I AVOID BEFORE MY TREATMENT?

Retinoids, chemical peels or other facial lasers for at least two weeks before your treatment. Botox or dermal fillers should also be avoided for at least two weeks before your treatment. Isotretinoin treatment or drugs in a similar class (i.e Accutane) should not have been taken within the last 12 months. Avoid skin recovering from a cosmetic procedure.

WHAT ARE SOME CONTRAINDICATIONS OF THE TREATMENT?

■ Diagnosis or possibility of actinic keratosis, melasma, rosacea, or other significant skin conditions like skin cancer, active infections, cold sores, open wounds, rashes, burns, inflammation, eczema, and psoriasis
■ Diagnosis of a condition that may compromise the immune system, such as HIV, lupus, scleroderma, and/or systemic infections
■ Predisposition to keloid formation or excessive scarring
■ Known sensitivity to light
■ Systemic steroids like prednisone or dexamethasone, which should be rigorously avoided prior to treatment
■ Individuals undergoing Isotretinoin treatment or with drugs in a similar class
■ If photo-sensitizing agents/medications are being taken
■ If use of retinoids hasn’t been avoided for at least 2 weeks prior to treatment

WHAT DOES VITAMIN B12 DO FOR YOU?

Vitamin B12 is vital for optimal health, which is why it’s the foundation of all our Fig Shot formulas! Benefits include improved energy, better sleep, elevated mood (it increases serotonin), increased focus, hormone regulation, and so much more. Vitamin B12 has been used to treat many conditions, including bursitis, hepatitis, Bell’s palsy, vitiligo, herpes zoster, hyperhomocysteinemia, sciatica, trigeminal neuralgia, depression, dementia, chronic fatigue, neurodermatitis, diabetic neuropathy, hyperthyroidism, asthma, infertility, and tobacco amblyopia/cyanide poisoning. The list goes on and on.

HOW DOES A VITAMIN SHOT DIFFER FROM VITAMIN SUPPLEMENTS?

Many people eat a healthy diet or take supplements to improve their nutrient status and health. However, only about 30% of the nutrients you get from consuming fruits and veggies get absorbed through your digestive system. What’s more, many supplements, juices, and smoothies contain high amounts of natural and/or added sugars. Some people also have food sensitivities that include fruits and veggies. This can lead to inflammation, which further causes nutrient deficiencies. By injecting nutrients directly into your muscle tissue, they bypass the digestive tract and become 100% bioavailable, meaning your entire body can immediately use them. You may even taste the nutrients within seconds of getting a shot—that's how fast they travel through your body!

IF I TAKE A VITAMIN SUPPLEMENT, DO I NEED A VITAMIN SHOT?

Many people have trouble with nutrient absorption (either from supplements or food) due to the presence of intestinal inflammation, poor gut health, or a deficiency of some kind. All of these things can affect nutrient absorption. Injecting nutrients directly into your muscles sidesteps these issues by delivering nutrients directly to the cells and feeding your body instantaneously.

HOW LONG WILL THE VITAMINS REMAIN IN MY BODY? WHAT HAPPENS TO THE EXCESS?

The nutrients we provide in our Fig Shots are all water-soluble, and the only water-soluble nutrient that can be stored in the body is vitamin B12 (and it’s in very small amounts). That said, the effects of our shots vary between people. Typically, you’ll feel the benefits for about a week afterwards.

IS IT POSSIBLE TO OVERDOSE ON VITAMINS?

The short answer is no. There is no established upper limit (UL) for vitamin B12 or other water-soluble vitamins (because of their low potential for toxicity). Even if your bloodwork shows high levels of vitamin B12 when you’re supplementing, it’s nothing to be concerned about.

IS IT NORMAL TO TASTE THE VITAMINS AFTER GETTING A SHOT?

Yes! Some people will taste the nutrients, and some never do. If you do, it’s usually within a few minutes of receiving your vitamin shot. Tasting B vitamins is simply an indication of how quickly the nutrients are getting absorbed and transported through your body.

HOW FREQUENTLY DO I NEED TO GET A FIG SHOT?

Everyone is different. You’ll notice benefits from each injection, no matter how far apart you receive them. We encourage getting a vitamin shot on a weekly to monthly basis due to the safety profile of B vitamins. Overdosing on vitamin B12 is difficult, and there are no known adverse health effects associated with high intakes (from either food or supplements).

DOES HAVING A FIG SHOT HURT?

Our staff are experts at intramuscular injections, so Fig Shots typically cause little to no pain. However, everyone’s tolerance is different. If you stay calm, are well hydrated, and have eaten within two hours of receiving your injection you should feel fine. We’ll position you properly and guide you on how to relax for a comfortable experience.

WHERE DO YOU INJECT ME FOR THE FIG SHOT?

Our Fig Shots are intramuscular (IM) injections, meaning the solution gets injected directly into your muscle for optimal absorption. We typically administer the shots into the top of your gluteal muscle (hip/top of your bum) or into your upper arm. We like to inject into these larger muscles because they can hold larger volumes of fluid and have greater blood supply for faster absorption. (Plus, you tend to barely feel it.)

WILL I BRUISE OR BLEED AFTER A FIG SHOT?

It’s different for everybody. If you're taking a medication or supplement that thins your blood, the risk of bruising from a Fig Shot increases. Other reasons for bruising include, but are not limited to: thinning skin, vasculitis, purpuric dermatosis, platelet deficiency, liver disease, vitamin K deficiency, vitamin C deficiency, moving your body during the injection, or dehydration. You may experience pinpoint bleeding where the needle pierces the skin, but it will be minimal and will subside within a few seconds. It’s our policy to cover the area with a band-aid even if it’s not necessary.

ARE FIG SHOTS VEGAN OR BEEN TESTED ON ANIMALS?

The vitamin B12 in our Fig Shots is derived from natural cultures that are not animal sourced. All of our shots are vegan, and none of the ingredients have ever been tested on animals.

HOW LONG DOES IT TAKE TO GET A FIG SHOT?

Each Fig Shot takes a few minutes to prepare and administer, so the experience can take five to ten minutes total. If you haven’t filled out the consent form beforehand, it may take an additional few minutes. We encourage you to fill out the paperwork online prior to arriving for your injection. We work as quickly as possible to provide you with quality care and service, keeping your safety our number-one priority.

HOW OLD DO YOU HAVE TO BE TO GET A FIG SHOT?

To receive injections, you must be at least 18 years old (or 16 years old with a guardian present).

ARE THE INJECTABLE SOLUTIONS STERILE? WHERE DO YOU SOURCE THE INGREDIENTS?

Absolutely! Our sterile injectable solutions are provided from certified compounding pharmacies.

WHAT ARE THE POTENTIAL SIDE EFFECTS/RISKS? WHAT HAPPENS IF I GET A BAD REACTION?

Side effects are generally non-existent or mild. On occasion, you may experience some discomfort, bruising, redness, itching, inflammation, or tenderness at or around the site of injection that could last from a few minutes to several days. Less frequent side effects may include light headedness, nausea, fatigue, headache, dizziness, warmth, or flushing. True allergic reaction is extremely rare. However, if you experience throat swelling, a pruritic (itchy) body rash, dangerously low blood pressure (that may result in light headedness, fainting, or feeling weak), or symptoms associated with anaphylaxis (such as throat swelling or trouble breathing) following administration of an injection, please visit your nearest emergency department without hesitation or call 9-1-1. If you know you are allergic to any of the ingredients in a Fig shot please avoid it! Discomfort or pain is more common when you are dehydrated, tense, or you’ve just worked out the muscle we injected. The key is to relax, be well-nourished, and come hydrated!

ARE THE FIG SHOTS SAFE? ARE THESE SAFE IF I’M BREASTFEEDING/ PREGNANT?

Yes, our Fig Shots are very safe. All vitamin shots are water-soluble, but those with certain health conditions (cancer, liver disease, compromised kidney function) or women who are pregnant or breastfeeding should avoid certain nutrients. Since we are not overseeing your bloodwork, we would prefer that you see your regular physician for any type of injection. If you have any of the conditions listed above or are pregnant or breastfeeding, it’s our Fig policy not to provide Fig Shots.

IS EVERYTHING YOU SELL NATURAL AND ORGANIC?

We love organics and natural products, but this is a tricky term in the skincare industry. Claims like “organic,” “all natural,” or “no harmful chemicals” aren’t regulated by the government. The US continues to let cosmetic companies use toxic chemicals in their products and has only banned 30 chemicals (while the EU has added a whopping 1328 to their “no” list). We screen our products to find the cleanest and very best out there—and refuse to use the industry’s top toxins. Our real focus at Fig is on ingredient-led and non-toxic ingredients.

HOW DO I KNOW WHICH PRODUCTS TO USE?

Your Skin Educator will answer any questions you have and can guide you (if you’d like) into introducing clean skincare into your regime. If you’re looking to invest in clean products, we recommend waiting until after your treatment to learn what’s right for your skin.

HOW CAN I RETURN A PRODUCT I PURCHASED ONLINE AT FORMULAFIG.COM?

Yes you can, you can either request a refund through our guest care team, please email shop@formulafig.com or request a refund in person at one of our Fig Bar locations.

CAN I USE A GIFT CARD FOR PRODUCT ONLINE AND IN STORE?

Gift cards purchased online can be used online and in the Fig Bars. Physical Gift Cards can only be used in the Fig Bars. Our gift cards are non-refundable and cannot be transferred, exchanged, returned, resold or redeemed for cash.

I NEED HELP SELECTING THE RIGHT PRODUCTS FOR MY SKIN, WHO CAN I ASK?

Of course, we want to help educate you about your skin. If you need any help with your product selection, please reach out to our guest care team at shop@formulafig.com

DO YOU OFFER SAMPLES?

We do. We will include complimentary samples with every online order.

I HAVE CHANGED MY MIND HOW DO I UPDATE OR CANCEL MY ORDER?

To update or cancel your order please reach out to our guest care team at shop@formulafig.com.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your order arrives damaged, please retain the box, packaging material, and products and reach out to our guest care team at shop@formulafig.com within 24hrs of receiving your order.

WHERE DOES FORMULA FIG SHIP?

We ship within Canada and US.

WHAT IF I RECEIVE THE INCORRECT PRODUCT?

f your order arrives and the product is incorrect, please retain the box, packaging materials, and products and reach out to our guest care team at shop@formulafig.com within 24hrs of receiving your order.

HOW CAN I TRACK MY ORDER?

You can track your shipment by clicking on the tracking number provided in your shipment confirmation email.

HOW DO I KNOW WHICH MEMBERSHIP IS RIGHT FOR ME?

Our team of expert Skin Educators can help you choose the right membership for your personal skin goals. Email us at hello@formulafig.com or call 1 604 216 9169.

IS THERE A MEMBERSHIP THAT IS SAFE TO HAVE WHILE PREGNANT?

Yes. Our Basic Membership is pregnancy safe. When you are expecting, we alternate the Hydrate + Glow for our Pregnancy Facial with a serum blast Add-On.

CAN I CHANGE MY MEMBERSHIP TIER?

Yes. You can upgrade or downgrade your membership at anytime. You can make this request by contacting our Guest Concierge team, or by speaking to our Guest Experience Team in Fig Bar during your next visit.

HOW DO I SIGN UP FOR A MEMBERSHIP?

You can sign up for a membership online or at the Fig Bar. Many guests enjoy booking a facial, and then selecting the right type of membership for their personal skin goals, once they have met a Skin Educator and received their advice. We can then begin your membership before you checkout, so that it includes the facial you just received. 

WHEN DO I GET BILLED?

We’ll keep your credit card on file and automatically bill you on either 1st or 15th of the month.  Book your monthly facial whenever it is convenient for you.

HOW LONG DOES A MEMBERSHIP LAST?

Memberships are rolling monthly agreement. We ask for a six month minimum commitment. 

CAN I PUT MY MEMBERSHIP ON HOLD?

Need a break? Taking a vacation? Covid? You can freeze your membership for up to 3 months.

HOW DO I CANCEL MY MEMBERSHIP?

Once you have passed the six month minimum commitment that we ask for, you can request a membership cancellation by contacting our Guest Concierge Team. 

WHAT IS THE DIFFERENCE BETWEEN MY MONTHLY MEMBERSHIP FEE AND MEMBER PRICING?

As a member, you'll make a monthly payment that credits your Fig profile one facial each month. The type of facial depends on your membership. If you decide to get any additional facial in that same month, or if you want to receive Stingers, Fig Shots or IV + LED, you'll be charged member pricing for these treatments, which means that you will receive a discount from the standard drop-in rate that applies to non-members. 

IS THERE A MINIMUM AGE REQUIREMENT FOR MEMBERSHIPS?

We have many members who began their skin journey with us during their teenage years. We ask for members to be at least 13 years of age. Their membership agreement must be signed by their parent or legal guardian, and we ask that where possible, parents/guardians accompany them to the Fig-Bar at least for check-in and check-out. 

HOW DO I USE MY GUEST PASS THAT IS PART OF MY MEMBERSHIP?

Members can gift their complimentary guest pass to anyone who has not yet had a Fig Facial. To gift your guest pass, please contact our Guest Concierge Team.

WHICH MEMBERSHIP IS BEST FOR TEENAGERS?

We recommend the Basic or Classic membership based on your personal skin goals and needs. Please also read our FAQ on memberships and minimum age requirements

CAN I TRANSFER MY MEMBERSHIP TO ANOTHER GUEST?

Membership facials are non-transferable.

REFERRAL PROGRAM

Share your skin confidence with a friend and you both receive $10 off your treatment or product. The best part? There are no limits.

MEMBERSHIP POLICY

Memberships are non-refundable, non-transferable and cannot be used or combined with other promotions or offers. 

Members with accounts in good standing enjoy exclusive pricing on Stingers (injections), Fig Shots and IV, additional facials, plus a 10% in-store and online product discount at any time during your active membership term.

Purchase or use of a membership constitutes acceptance of the terms and condition of the Fig Membership Program.